Obviously if I am careful enough to take. I simply made an error, thinking I had cancelled. I'm a loyal Gold Member customer, and nothing like this has ever happened. The manager, John Corona, refused to tell me if he had plenty of availability at the hotel that night, because he did not want to reveal that he was just trying to pocket my money. For me, it is as much a matter of principle as anything else. It is the only decent and honorable thing to do. The manager refused to fully refund me, and has been terribly informal since the very beginning (I address him as 'Mr.' and he addresses me as Christopher, though I have made it clear I prefer 'Mr.' or even 'Dr.' since I have a PhD, and I obviously do not like his condescending informality I am now taking this up with their corporate office and hoping so much it will arrange to have my money refunded. A simple matter of a rare human error (we all make them!). I thought I had cancelled my Marriott (SpringHill Suites) reservation at this place in San Antonio/Alamo the night of December 18, 2021, just before the midnight deadline, after learning my flight to San Antonio would be so severely delayed that it would not be worth the trip, since I would miss my planned meeting with my nonprofit board of directors) I am so careful and precise about my cancellations, on the infrequent occasions that they are necessary, that I even take screenshots of them (and sent them to said general manage) - only, in this case, I inadvertently took the screen shot (attached) BEFORE my cancellation rather than immediately afterwards, I was so hurried and harried. I got 'Grinched' by a manager determined to shake some money from me, after I made a rare honest error in cancelling (heaven forbid). Of course, the Texas shaped waffle was fine.Ġ.64km from Cellar Mixology For all those who don't like to be shafted, please consider joining me in boycotting this place. For eggs there was some kind of heated up previously frozen omelet, the sausage links were okay but not too hot. Not the quality of breakfast I have come to expect from Choice Hotels. I don't know the reason, but I wasn't charged. I didn't have to because I asked maybe or because I have elite status as a Choice Rewards member. If you book a room, there may be a charge for parking. We didn't walk over because we got to San Antonio in the morning and di all that before check in. The hotel was close to the alamo and riverwalk. We had a great view of the Alamodome and the Tower of the Americas. Now about the facilities, the room was clean and nice. And this hotel is right in among the rest so if this one is bad because the neighborhood then they all are. We went out at night and homeless were wandering a little but it was a couple blocks from the hotel. Is there a homeless camp nearby, yes but they weren't that close to the hotel or the parking which was fenced off even under the bridge. It was like this hotel was set off in a rundown neighborhood alone and I would be risking my life to stay there. The nearest airport is San Antonio Airport, 10 km from the property.Ġ.57km from Cellar Mixology After I booked, I read horror stories in the exaggerated reviews. The downtown River Walk is 2.1 km from Hotel Emma, while Ripleys Believe It Or Not Museum is 2.2 km from the property. The hotel also offers free use of bicycles and car hire. An intimate setting for craft beer, classic cocktails and wine is offered at the Hotel Emma's bar and club room, Sternewirth.The area is popular for golfing and cycling. The onsite market, Larder, offers local groceries, wine, beer, baked goods, flowers, meats and more. Guests can also enjoy the library.Supper serves a seasonal, farm-to-table menu of South Texas cuisine. Rooms have a private bathroom equipped with a shower, bath robes and slippers.There is a 24-hour front desk at the property. Certain units feature a private terrace with views of the San Antonio River or of the city. Private parking is also available.All rooms have a 48" flat-screen TV. The hotel has a sun terrace and fitness centre, and guests can enjoy a drink at the onsite bar. 2.34km from Cellar Mixology Featuring free WiFi and a year-round outdoor pool, Hotel Emma offers pet-friendly accommodation at the Pearl Brewery complex in San Antonio, just 2.1 km from The Alamo.
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